Troubleshooting

Troubleshooting

Password Setting

Can I set my Own Password?

Yes. You can login to the Sabre eCommerce Leisure Administration module with the password assigned. Click on the top right corner and Change Password.

You are required to input the old password and set new password. The new password will be effective for next login.

 

What if I forgot my Password?

No worry. You can always click “Forgot Password”. Input your registered email address and system will send the link to your email address for password reset.

 

Web Page Management

Can I configure my website?

Yes. If you subscribe content management module for web page management, there are 2 templates for your selection to set-up your website.

You can simply change the photos or promotion service descriptions to make your website up-and-running. Please refer to Content Management Module for details.

 

Common Booking Questions

What are the settlement modes for bookings made?

You can select following settlement modes:

  • Online payment gateway via payment gateway
  • Offline payment that you need to compose your offline payment instructions
  • Allow customer to select either online or offline payment

Please refer to Payment Method for detail setting.
 

How do I retrieve the bookings created?

  • You can retrieve the booking with host PNR in Sabre Red Workspace if the bridging of IPCC with Sabre Red Workspace PCC has been set-up
  • You can go to Booking Report or Booking Operations to retrieve your bookings
     

How do I issue tickets for bookings?

You may do ticketing either online or offline:

  • Ticketing can be automated via TicketingExpress.
  • You can issue Purchase Order to wholesaler to issue tickets.
  • If you have subscribed the auto-ticketing module with wholesaler, your wholesaler will issue ticket for you automatically.
    • Ticket no. will be shown in the confirmation email to both customers and your dedicated service team.
       

Can customer cancel the online bookings?

No. Customer cannot cancel the online bookings in Sabre eCommerce Leisure. Customers are required to contact you offline to cancel bookings. That’s why please give us valid service team contact.
 

Can customer amend the online bookings?

No. Customer cannot amend the online bookings in Sabre eCommerce Leisure. Customers are required to contact you offline for amendment. That’s why please give us valid service team contact.

 

Pricing Rule Setting

Can I change the sequence of pricing rules?

Yes. You can move cursor to the pricing rule, the moving icon will appear.

  • Click on moving icon and hold to move the rule
  • Drag down / up to your desired sequence
  • Release when reach the position

Pricing rules sequence number will be updated. Remember to click Save to update your setting.

 

Promotion Code Setting

How can I review or edit the promotion code?

  • Click on “Search promotion code” tab
  • Input the searching criteria

Then, the list of promotion code will be shown. You can edit or delete invalid promotion code and see the remained offer if it is limited offer!

 

Miscellaneous Service Setting

How to edit the miscellaneous service?

  • Click the pen logo next to the service ID from the service listing


 

Blacklist / Whitelist Setting         

Can I block specific airline(s) that not allow customer to search?

Yes. You can block specific airline(s) when searching.

  • Access Black/Whitelist in ‘Flight ’ Service tab
  • Click on dropdown list to select Wholesaler
  • Go to Blacklisted Airlines under “International” or “Domestic” section
  • Input airline name or code, select the airline(s)
    You can input multiple airlines by ‘,’ comma - e.g. CX, UA, SQ
  • Click on “Apply” to save it
     

Can I limit destination(s)that only allow customer to search?

Yes. You can limit destination(s) when searching.

  • Access Black/Whitelist in ‘Flight ’ Service tab
  • Click on dropdown list to select Wholesaler
  • Go to Whitelisted Country / City  under “Destination” section
  • Input country / city  name or code, select the country / city
    You can input multiple countries / cities by ‘,’ comma - e.g. CA, US, AE
  • Click on “Apply” to save it
     

Can I limit origin(s) that only allow customer to search?

Yes. You can limit origin(s) when searching.

  • Access Black/Whitelist in ‘Flight ’ Service tab
  • Click on dropdown list to select Wholesaler
  • Go to Whitelisted Country / City  under “Origin” section
  • Input country / city  name or code, select the country / city
    You can input multiple countries / cities by ‘,’ comma - e.g. CA, US, AE
  • Click on “Apply” to save it