Set Up Your Online Travel Shop In 7 Steps

Set Up Your Online Travel Shop In 7 Steps

Set up your online travel shop. You’ll need to collect a few key things before you start.

System supports multi-languages – Chinese, Simplified Chinese and English. The administration setting also associates with the languages.

Example: If your online travel shop supports English and Chinese, please be reminded to set up the messages in English and Chinese as well.

Setup may only take minutes. This’ll depend on how much information you have collected before you start the set up process. During the setup, please save the information that you have input.

Payment Method

Access payment method in ‘Payment’ at the top menu bar.

  • Online Credit Card Payment

System already connected to the payment gateway you selected.

a) If you accept full payment, you no need to do anything
b) If you accept deposit, please set deposit mechanism to be accepted

  • % of total booking amount
  • Per traveler amount
​​​ You also need to set the balance payment message to instruct the customer
 
  • How the customers pay you the balance payment and any conditions to apply?
  • Any conditions to be applied? Such as seats will be cancelled if not yet receive balance payment in 24 hours
  • The balance payment instruction will be shown in the booking confirmation email
     
  • Offline Payment

Please get prepared your offline payment method.

  • How the customers pay you the balance payment and any conditions to apply?
  • Any conditions to be applied? Such as seats will be cancelled if not yet receive balance payment in 24 hours
  • The offline payment instruction will be shown in the booking confirmation email

     

Service Setting – Service Markup | Terms & Conditions

Service Markup
1) Access service setting in ‘Service’ at the top menu bar
2) There are 4 service types for mark-up / selling price setting

Pricing Rules Sequence

The sequence number of pricing rules controls the priority of price settings.

Smaller Sequence Number = Higher Priority

If the pricing rule criteria match with service searching criteria, the one with smaller sequence no., (which is higher priority) will be applied.

**Tips:

Define general rules first and put as higher sequence no. Then, define specific rules and put as lower sequence no. Remember to put the specific rules over the general rules.

You need to set at least one pricing rules for each service. Otherwise, it will not be able to search any service in the online booking engine.

Flight Service - Pricing Rules

Flight service pricing rules apply on the “cost” that system retrieves.

a) If you dedicated Sabre as your flight service content provider – system retrieves fares from your Sabre PCC as Cost
b) If you dedicated wholesaler as your flight service content provider – system retrieves the fares from wholesaler’s Sabre PCC and calculate with wholesaler’s commission as Cost

For the pricing mark-up, you can either select markup by

  • Amount or %
  • PTC (adult / child)

We will use several examples to illustrate flight service pricing rules.
Let’s have a simple one first.

Example 1 – Mark-up PTC In Different %
Markup all flight services for 4% on Adult, 3% on Child.
    
What you need to do? 

  • Leave all fields of “Select Criteria” blank
  • In Apply Formula section
    • Choose “Sign”, “+” for markup under Apply Formula section
    • Input “4%” for Adult and “3%” for Child
    • Choose rounding in drop down list  (i.e. 10)
  • Click “Add” to apply the rule
     

Example 2 – Mark-up PTC In Different Amount
Markup all flight services for $200 on Adult, $150 on Child.

What you need to do? 

  • Leave all fields of “Select Criteria” blank
  • In Apply Formula section
    • Choose “Sign”, “+” for markup under Apply Formula section
    • Input “200” for Adult and “150” for Child  
    • Choose rounding in drop down list  (i.e. 10)
  • Click “Add” to apply the rule


You now knowing how to apply formula, let’s go in-depth setting apply pricing rules to specific criteria, such as airline, class code, cost range, destinations, travel date period, booking date period.

Here you go!

Example 3 - Mark-up For Specific Airline(s)

What you need to do?

  • In “Select Criteria”
    • Go to Airline – input airline name or code, select the airline(s)
    • You can input the multiple airline codes and separate by ‘,’ comma - e.g. CX, UA, SQ
  • Apply Formula
  • Click “Add” to apply the new rule
     

Example 4 – Mark-up For Specific Class Code(s)
   
What you need to do?

  • In “Select Criteria”
    • Go to Airline – input airline name or code, select the airline(s)
    • You can input the multiple airline codes and separate by ‘,’ comma - e.g. CX, UA, SQ
    • Go to Class code– input class code
    • You can input the multiple class codes and separate by ‘,’ comma - e.g. J, E
  • Apply Formula
  • Click “Add” to apply the new rule
     

Example 5 - Mark-up For Specific Cost Range

What you need to do? 

  • In “Select Criteria”
    • Go to Price Rage - input integer number in “From” and “To”
    • E.g. input 1 in “From” and 1000 in “To”, that means system will apply the mark-up formula with cost range from $1 - $1000
  • Apply Formula
  • Click “Add” to apply the new rule
     

Example 6 - Mark-up For Destinations

What you need to do? 

  • In “Select Criteria”
    • Go to Destinations - select the country , city, airports
    • You can input the multiple countries and separate by ‘,’ comma - e.g. CA, US, AE
  • Apply Formula
  • Click “Add” to apply the new rules
 

Advanced Setting – Group Your Destinations Into Zone

This feature is convenient if there are combinations of destinations that will be used frequently in mark-up rules. Once the Zone is set-up, user can choose the Zone instead of selecting destinations when doing mark-up.  

What you need to do? 

  • Click on zone icon to add new zone code, maintain, and delete existing code
  • In “Zone Maintenance”
    • Click on “Add row”
    • Input zone code, name and click on apply
    • Click on “Country/City/Airport” to view the saved selection, or choose which country/city/airport to the zone
    • Search country/city/airport and tick checkbox to select
    • Click on “Apply” when selection is complete
    • Click “Save” to complete zone maintenance
                     

Example 7 – Mark-up By Travel Date Range

What you need to do? 

  • In “Select Criteria”
    • Click on the arrow to select “Travel Date” period
  • Apply Formula
  • Click “Add” to apply the new rules
     

Example 8 – Mark-up By Booking Date Range

What you need to do? 

  • In “Select Criteria”
    • Click on the arrow to select “Booking Date” period
  • Apply Formula
  • Click “Add” to apply the new rules
     

Tips: You can set multiple criteria for the pricing rules, such as mark-up by airline, price range & destinations.

Hotel Service - Pricing Rules

Hotel service pricing rules apply on the “cost” that system retrieves from wholesaler.
For the pricing mark-up, you can either select markup by

  • Amount or %

We will use several examples to illustrate hotel service pricing rules.

Let’s have a simple one first.

Example 1 – Mark-up Room Rate In Different %
Markup all hotel services for 5% per night.

What you need to do? 

  • Leave all fields of “Select Criteria” blank
  • In Apply Formula section
    • Choose “Sign”, “+” for markup under “Apply Formula” section
    • Input “5%” per night
  • Click “Add” to apply the rule
     

Example 2 – Mark-up Room Rate In Different Amount
Markup all hotel services for $50 per night.

What you need to do? 

  • Leave all fields of “Select Criteria” blank
  • In Apply Formula section
    • Choose “Sign”, “+” for markup under “Apply Formula” Section
    • Input “50” per night 
  • Click “Add” to apply the rule
     

You now knowing how to apply formula, let’s go in-depth setting apply pricing rules to cost range, destinations, travel date period, booking date period.

Here you go!

Example 3 - Mark-up For Specific Cost Range

What you need to do? 

  • In “Select Criteria”
    • Go to Price Rage - input integer number in “From” and “To”
    • E.g. input 1 in “From” and 1000 in “To”, that means system will apply the mark-up formula with cost range from $1 - $1000
  • Apply Formula
  • Click “Add” to apply the new rule
     

Example 4 - Mark-up For Destinations

What you need to do? 

  • In “Select Criteria”
    • Go to Destinations - select the country , city, airports
    • You can input the multiple countries and separate by ‘,’ comma - e.g. CA, US, AE
  • Apply Formula
  • Click “Add” to apply the new rules

Advanced Setting – Group Your Destinations Into Zone

This feature is convenient if there are combinations of destinations that will be used frequently in mark-up rules. Once the Zone is set-up, user can choose the Zone instead of selecting destinations when doing mark-up.

What you need to do? 

  • Click on zone icon to add new zone code, maintain, and delete existing code
  • In “Zone Maintenance”
    • Click on “Add row”
    • Input zone code, name and click on apply
    • Click on “Country/City/Airport” to view the saved selection, or choose which country/city/airport to the zone
    • Search country/city/airport and tick checkbox to select
    • Click on “Apply” when selection is complete
    • Click “Save” to complete zone maintenance
       

Example 5 – Mark-up By Travel Date Range

What you need to do? 

  • In “Select Criteria”
    • Click on the arrow to select “Travel Date” period
  • Apply Formula
  • Click “Add” to apply the new rules
     

Example 6 – Mark-up By Booking Date Range

What you need to do? 

  • In “Select Criteria”
    • Click on the arrow to select “Booking Date” period
  • Apply Formula
  • Click “Add” to apply the new rules
     

Tips: You can set multiple criteria for the pricing rules, such as mark-up by price range & destinations.

Dynamic Package Service - Pricing Rules

Dynamic package service pricing rules apply on the sum of flight selling price and hotel selling price. Recommend to use discount mechanism for dynamic package pricing setting instead of mark-up.

You can either select discount by

  • Amount or %

We will use several examples to illustrate dynamic package service pricing rules.

Let’s have a simple one first.

Example 1 – Discount In Different %
Discount all Dynamic Package Service for 5% per booking.

What you need to do? 

  • Leave all fields of “Select Criteria” blank
  • In Apply Formula section
    • Choose “Sign”, “-” for mark down under “Apply Formula” Section
    • Input “5%” per booking
    • Choose rounding in drop down list  (i.e. 10)
  • Click “Add” to apply the new rule
     

Example 2 – Discount In Different Amount
Discount all Dynamic Package Service for $50 per booking.

What you need to do? 

  • Leave all fields of “Select Criteria” blank
  • In Apply Formula section
    • Choose “Sign”, “-” for mark down under “Apply Formula” Section
    • Input “50” per night 
    • Choose rounding in drop down list  (i.e. 10)
  • Click “Add” to apply the new rule
     

You now knowing how to apply formula, let’s go in-depth setting apply pricing rules to price range, destinations, travel date period, booking date period.

Here you go!

Example 3 - Discount For Destinations

What you need to do? 

  • In “Select Criteria”
    • Go to Destinations - select the country , city, airports
    • You can input the multiple countries and separate by ‘,’ comma - e.g. CA, US, AE
  • Apply Formula
  • Click “Add” to apply the new rules

Advanced Setting – Group Your Destinations Into Zone

This feature is convenient if there are combinations of destinations that will be used frequently in mark-up rules. Once the Zone is set-up, user can choose the Zone instead of selecting destinations when doing mark-up.

What you need to do? 

  • Click on zone icon to add new zone code, maintain, and delete existing code
  • In “Zone Maintenance”
    • Click on “Add row”
    • Input zone code, name and click on apply
    • Click on “Country/City/Airport” to view the saved selection, or choose which country/city/airport to the zone
    • Search country/city/airport and tick checkbox to select
    • Click on “Apply” when selection is complete
    • Click “Save” to complete zone maintenance
                   

Example 4 – Discount By Travel Date Range

What you need to do? 

  • In “Select Criteria”
    • Click on the arrow to select “Travel Date” period
  • Apply Formula
  • Click “Add” to apply the new rules
     

Example 5 – Discount By Booking Date Range

What you need to do? 

  • In “Select Criteria”
    • Click on the arrow to select “Booking Date” period
  • Apply Formula
  • Click “Add” to apply the new rules
     

Tips: You can set multiple criteria for the pricing rules, such as mark-up by airline, price range & destinations.

      Advanced Setting – Set-up Minimum Profit

         Why I need to set Minimum profit?

  • It refers to the minimum profit that you can get from cross-selling / dynamic package which protects the profit after discount applied

How the system apply the package price after minimum profit was set?

  • If the profit after discount is smaller than minimum profit, the system will add the minimum profit set in package price.
Let’s take the following example:


Dynamic Package for 1 Traveler with 1 round trip Flight plus 1 Hotel room night

Flight fare: $500 (Price) - $200 (Cost) = $300 (Profit)
Hotel room rate per night: $200 (Price) - $150 (Cost) = $50 (Profit)

Package Discount set: $180 per booking
 

Scenario 1 : No minimum profit set  

Package Price : $500(Flight Price) + $200(Hotel Price) - $180(Discount set) = $520

Package profit after discount:  $300 (Flight Profit) + $50 (Hotel Profit) - $180 (Discount) = $170

As there is no minimum profit set, system will show $520 as package price


Scenario 2 :  Minimum profit set: $200

1 Flight fare and 1 Room night

Package Price before take consideration of minimum profile set:

$500(Flight Price) + $200(Hotel Price) - $180(Discount set) = $520

Package profit after discount:  $300 (Flight Profit) + $50 (Hotel Profit) - $180 (Discount) = $170

As the package profit after discount is smaller than minimum profit set, ($170 < $200) and the difference is ($200 - $170) = $30

Thus, the system will calculate the package price as below:
New Package price after consideration of minimum profit :

[$500 (Flight  Price) + $30 Profit Difference) + $200(Hotel Price) - $180(Discount set) = $550

 

Miscellaneous Service - Setup
You can create different miscellaneous products for selling.  Recommend to prepare all product information in a word document before setup.

We will use an example to illustrate miscellaneous service setup.

Let’s go!

Example 1 - Create New Miscellaneous Product
Product: “Tokyo Disneyland One Day Pass”  
What you need to do?
1) Create Service Type And Sub Type
  •  Click on “New Service”
  •  Click on the Service Type’s dropdown list and select desired service type
    • Attractions
    • Tour
    • Others
  • Click on   button to add Sub Type 
  • Click on the Service Type’s dropdown list and select a misc. type
    • Attractions
    • Tour
    • Others
  • Input the Sub Type ID and click on “Add”
  • Input Sub Type Name according website languages and click on “Save”
  • Click on the Sub Type’s dropdown list and select created Sub Type
2) Maintain Service Details for the product
  • Input the Service ID, Service Name, Destination and Description for the Misc. item
    ***Tips: Can select more than 1 location, separate the code by ‘,’ comma.
  • Click on “Choose Files” for image upload
    ***Recommended size: 504 X 333 pixel
  • Input the duration
  • Click on “Instant confirmation” box and input the Instant confirm message if your product can be confirmed instantly  
    OR 
  • Leave the “Instant confirmation” box blank and input the on request message if your product cannot be confirmed instantly
  • Click on “Recommended” box if it is recommended product
  • Click on “Show in Top Deals” and input a number for display order 
  • Click on “Show Delivery or Pickup options” box if it is required to delivery / pickup service 
  • Click on “Input All Travelers’ Information” box if it is required to input all Travelers’ Information
  • Click on “Hide in Cross Selling Section” box if it is required to purchase the product individually
  • Click on “Display Extra Text” box if it is required for customer to input other information upon making reservation e.g. if you require customer to input destination for Wi-Fi product, just tick the check box and input the label as "Please input cities"
​3) Maintain selling period for the product
  • Click on the arrow to select “Booking Date” and “Travel Date”
  • Click on the arrow to select “Start Date” and “End Date” for Blackout Period
    ***You can add more than 1 Blackout Period
​4) Maintain selling price for the product
  • Input the price label, price, cost, order quantity and service fee
  • Input the Start Date, End Date, Price, Cost and Service Fee for Special Price Range
    ***You can add more than 1 Special Price Range ​
5) Maintain advanced setting for the product
  • Put Cursor in text editor, and copy and paste the prepared content into text editor
  • Click on other language button, and repeat same steps.
  • Save the setting by clicking “Add Service”
Your product will display in the maintenance table  
  • Save the setting by clicking “Save”
After finishing all the setting, you have successfully created the miscellaneous service!!! 

Apart from adding new miscellaneous product, you could set top destination to classify your miscellaneous product with specific destination.

Example 2 - Set Top Destination
Top Destination: Tokyo 
What you need to do?
  • Click on “Top Destination”
  • Click on “Add New Destination”
  • Input City Code
  • Click on “Image upload”
    ***Recommended size: 504 x 333 pixel
  • Drag and drop to rearrange the sequence
  • Save the setting by clicking “Save”
After finishing all the setting, you have successfully added Top destination as promotion!!! 

When top destination – Tokyo is selected, the services of the specific destination will be shown for selection. Only 9 top destinations can be inputted.
 

Terms & Conditions

1) Access service setting in ‘Service’ at the top menu bar
2) Please get prepared your Terms & Conditions in word document with your booking engine language (English, Chinese, Simplified Chinese)

  • Terms & Conditions for Flight Service
  • Cancellation/ No Show Policy and Terms of Booking for Hotel Service
     

The Terms & Conditions will be displayed in Confirm Booking page, Booking Completed page, and Confirmation email.

What you need to do?

  • Go to respective service, select Terms & Conditions
  • Put Cursor in text editor
  • Copy and paste the prepared content into text editor
  • Click on other language button, and repeat same steps

     

Email Greetings

Do you have any message that you would like to communicate with customers after customers confirm the bookings? Please write your message or even add your company logo to impress customers.

The message will be shown at the top of the confirmation email.

 

  • ​ It represents your travel online shop brand and shows at the top of your online travel shop
  • Normally, you will add the company logo (Dimensions: 141 H X 1128 W) and your headline here. System supports PNG, JPG or you can add the hyperlink in your header banner

Footer Banner

  • It shows at the bottom of the banner
  • Normally, you will add the disclaimer, agency contact or you can hyperlink to your social media page

     

Booking Engine Operating Hours

You can manage your booking engine operating hours for flight service here.

  • Turn on “Specific Period” under “Set the online flight booking period” section
  • Set specific operation date and time (i.e. from Monday to Sunday, 0800-2300)

How to set 24/7 operations?
Just simple turn off “Specific Period” for 24/7 operations and it will be changed to “Any period”.

You can set booking date limitation e.g. customer is only allowed to search and make reservation of flight, hotel and miscellaneous service after certain no. of days.

  • Go to "Accept online flight/hotel/misc. booking after <#> days"
  • Set the no. of days option 1-9 days

How to set 24/7 operations?
Just simple turn off “Specific Period” for 24/7 operations and it will be changed to “Any period”.

Membership & Privacy Policy

You can opt to set your customers to login with Facebook, Google or Your Own Membership in Sabre eCommerce Leisure. Select the applicable login.

If you do not set the membership login, customers can direct proceed to traveler information page after service is selected.

  • If you select Facebook as membership login, please input the Facebook Page Link
  • If you select Your Own Membership in Sabre eCommerce Leisure., please set-up privacy policy